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Business Performance

Sub-index Value 


The anticipated growth of business performance, indicated by FinTech customer acquisition rate grew by 113% as compared with the 2018-19 financial year, representing an optimistic outlook of the business development by the companies.

Other Results

For the challenges of FinTech business operation of the companies. Among the six factors, customer acquisition, talents acquisition, as well as funding are equally weighted and come in the first place. It means that for each of the factor, 60.5% of companies being surveyed consider it as one of the challenges they face. What follows next is regulatory uncertainty, for which 42.1% of the companies consider it challenging at this moment. The remaining two are bank account and IT security, which 28.9% and 10.5% of the companies identify them as challenges respectively.

Business-to-Business (B2B) model is the most popular business model: 45% of companies adopt it, while Business-to-business-to-customer (B2B2C) model comes the second which accounts for 31% of the companies. The remaining companies (24%) adopt Business-to-customer (B2C) model. From this survey, no other models are adopted in the companies that are being studied.