Business Performance

Business Performance

This is to mainly measure acquisition rate of FinTech companies in Hong Kong.

Sub-index Value 

Present: 143.4

Expected: 184.1

The Business Performance sub-index, measured by FinTech customer adoption rate and revenue, is 43.4% higher than 2018-19, and is expected to increase by 28.4% in 2020-21, representing a positive outlook in business development by the FinTech industry.

Other Results

For the challenges of FinTech business operation of the companies. Among the six factors, 70.4% of surveyed companies consider talents acquisition as their biggest challenge. Customer acquisition and funding are equally weighted and come in the second place. It means that for each of the factor, 59.3% of companies being surveyed consider it as one of the challenges they face. What follows next is regulatory uncertainty, for which 40.7% of the companies consider it challenging at this moment. The remaining two are IT security and bank account, which 11.1% and 7.4% of the companies identify them as challenges respectively.


Business-to-Business (B2B) model is the most popular business model: 42.9% of companies adopt it, while Business-to-business-to-customer (B2B2C) and Business-to-customer (B2C) model come the second which equally account for 28.6% of the companies. From this survey, no other models are adopted in the companies that are being studied.


*Percentages may not total 100 due to rounding.